Introducing the Agile Records ‘Record Check System’

A complete, end-to-end online background check system for Police Services.

Tools for police staff and records staff to receive and process applications.

Benefits of the System

Get a Police Record Check and Information Management System, including Web Portal for the public and a workbench for police records staff. We give police services the ability to flow online information into controlled internal systems that perform automated queries (based on well-defined business rules) against applicable local and/or national RCMP databases. Benefits of doing this include:

• Accelerate processing of online requests with the ability to review eligibility, unify multiple queries, manage results/disclosures and electronically issue secure results
• Reducing the need for in-person visits to Police facilities
• Reducing the average wait time experienced by citizens requesting an information check 
• Ensuring citizens feel that they have received their completed check in a timely manner
• Delivering superior service to citizens through a medium that is preferred and most commonly used for service requests (online)
• Reduce police staff effort required to collect information and perform a background check in order to achieve optimum efficiency and effectiveness, allowing police staff to focus on processing, results analysis and trends
• All requests are stored within police systems and owned by the police service for maximum privacy and confidentiality

Main Services

The Record Check System offers online processes for the submission police check applications along with processing of results back to the applicant. This is achieved through a combination of two distinct services:

• An External ‘Web Portal‘ includes online forms with the necessary identification and security protocols
• An Internal ‘Administrative Portal‘ for police staff to prioritize applications, process workflow, render approvals and generate results – all of which resides within the security of internal police networks

Eligible members of the public can apply online from home, pay for their application, and receive results without having to go a local police station. Meanwhile, police staff receive requests, manage walk-ins (e.g. in person requests), review results and approve police checks without having to re key any information. All results documentation is dynamically created.

Some Key Innovations 

The system is rich with features and functionality. Highlights include:

1. The ability to automatically transact with internal Police systems as well as National databases such as CPIC via your local RMS and queuing the results for staff to allocate work based on status – all through a single interface
2. The ability to process and send results electronically to the applicant using tamper-proof digital signatures, meaning eligible clients never need to go the police station to pick up their results
3. All requests are encypted and stored within police systems – there is no 3rd party access (including us) to any information submitted by applicants